AI Voice Receptionist

Why do we need AI Voice Receptionists?

Recent data indicates that nearly 69% of all business enquiries still originate via phone calls yet analyses suggest that 47% of initial calls to UK SMEs go unanswered.

What is the cost of these unanswered calls?
Mostly it’s lost business (i.e. revenue) and how much depends on the business as each business is different.

Here are a couple examples:

Florist:

Missing approx 10 calls per day.
As typical sales are around £60 per sale, that’s up to £600 per day or £1500+ for a 27-day month.

Read More →

Products

This section described products/services that are available from Observe Automation

While I’ve been building automations, some of them can be packaged and implemented quickly for SMBs (and larger organisations too).

Not everyone needs one of my strategy calls and sometimes a small, specific solution can be just what they need.

All the packages are customised and can be extended.

Please reach out to me if:

• you have any questions, or
• you would like a conversation about Automation and AI, or
• Would like help implementing automation/AI in your business.

Invoice/Receipt Processing

I hate book-keeping

To me, one of the most tedious aspects of running is a business is entering invoices/receipts/expenses into the accounting system and staying accurate.

It’s a slow, time-consuming manual process that is error-prone. Automation and AI (for intent and data extraction) can save around 10 minutes per invoice and improve your accuracy.

Job Search Optimisation automation using n8n

Using my n8n automation skills and my knowledge of GenAI, I built some automations to save time and focus my job search. The first automation saves me around 2 to 3 hours of reading job roles every day.

Searching for roles can be very time-consuming especially when the job title you’re searching for is a common one which applies to a wide variety of domains as is the case for my job title.

Auto-labelling emails using AI and n8n

I spend too long every day labelling (or categorising, if you prefer) the many emails I receive. There has to be a better way!

An automation could automatically read my emails and decide how to label them for me… and more

Homelab

This section holds the Homelabbing articles

This section has articles about my efforts and musing on homelabbing. It is unabashedly technical.

I cover areas such as deploying tools and applications, how I host my own instance of n8n and (soon) many other aspects of setting up, running and managing (with a bit of monitoring) my home lab.

I use my home lab for my own purposes (such as hosting my own n8n in which I run my automations), mainly for learning new products and technologies, but also for (what I consider to be) fun.

Portfolio

This section holds a portfolio of my work.

For the past few months I’ve been building some automations - some of the use AI but many don’t - and I’m just super passionate about automation.

I have started a business called ObserveAutomation to provide automation/AI strategy and services to customers in the UK, helping people out with my automation/AI skills and systems.

I share here some of the work I’ve been doing with a focus on showing how it delivers value. There are few slightly technical bits to show how the result were achieved.

Services

This section will hold a description of my services (via Observe Automation)

I have not yet built this page - Come back soon!

Please reach out to me if you have any questions or if you would like a conversation about Observability or the challenges you face with Automation or working with AI.