Every missed call is a missed bouquet sale
January 7, 2026
Florists,
Nearly 70% of business enquiries still arrive by phone. Yet almost half of all calls to small UK businesses go unanswered — because the owner is with a customer, on a job, or simply can’t get to the phone in time.
For most small businesses, a missed call isn’t just an inconvenience. It’s lost revenue:
- A florist missing 10 calls a day at £60 per order loses up to £16,200 a month — and a single missed wedding or funeral enquiry could cost £600 to £2,000 or more
- A salon or grooming business missing booking calls loses appointments that simply go to a competitor
And that’s before counting the time you waste on unsolicited sales calls interrupting your day.
What the AI Voice Receptionist does
When a call comes in that you can’t answer, the AI Receptionist picks up — immediately, every time, 24 hours a day.
It’s trained specifically on your business, so it can:
- Answer common questions (opening hours, pricing, location, services)
- Take messages and capture caller details
- Book or check appointments via your calendar
- Redirect sales and cold callers — politely but firmly — to email
- Transfer genuine urgent calls to you or a colleague
- Send you a full transcript of every call
It speaks naturally, at a pace and in a tone appropriate for your business. You can hear an example of a real conversation below.
Who is it for?
The AI Voice Receptionist works best for owner-operated businesses where:
- You are often unavailable to answer the phone — on a job, with a customer, or simply busy
- Every call could be a new customer — and missing one has a direct cost
- Sales and cold calls are a constant interruption — taking time away from paying work
It’s a particularly strong fit for florists, trades (plumbers, electricians, heating engineers), salons, pet services, independent retailers, and any business that relies on phone bookings or enquiries.
How much could missed calls be costing you?
Use the calculator to get a rough sense of the revenue at risk for your business — and how it compares to the cost of the service.
What are missed calls costing
your flower shop?
Florists lose orders every day to unanswered phones — everyday bouquets, sympathy arrangements, and high-value wedding florals alike. Enter your numbers to see the real cost.
ⓘ These figures are estimates based on the values you have entered. Actual results will vary depending on your call volumes, the proportion of calls diverted to the AI, and other factors specific to your shop.
To get a personalised assessment and accurate pricing for your situation, book a free no-obligation consultation.
Book a free consultation →What’s included
One-off setup fee: £500
Everything needed to get your AI Receptionist live:
- Discovery session to understand your business, customers, and common questions
- Building and testing your custom FAQ and call handling scripts
- Integration with your calendar for appointment availability
- Configuration of call transfer and escalation rules
- Full testing before go-live
Monthly service fee: from £200/month
Ongoing management of your AI Receptionist:
- Monitoring call handling quality
- Updating scripts as your business changes (new services, seasonal hours, promotions)
- AI model updates to keep the receptionist current and accurate
- Priority support if anything needs changing
Call and AI costs: passed through at cost
The cost of the underlying AI and telephony is billed transparently at cost — typically £0.13 per minute, or roughly £0.33 per call based on an average call length of 2.5 minutes. For most businesses this adds £20–£80/month depending on call volumes.
There are no hidden markups on these costs.
Getting set up
Getting started is straightforward:
- Free consultation — we talk through your business, call volumes, and what you need the AI to handle
- Discovery and setup — we build and test your custom receptionist (typically 1–2 weeks)
- Go live — your phone provider diverts unanswered calls to the AI. You start capturing every enquiry
Most clients are live within two weeks of their first conversation.
Frequently asked questions
Will callers know they’re speaking to an AI? The AI speaks naturally and confidently. Whether to disclose it’s an AI is your choice — many businesses prefer transparency, and callers generally respond well when the AI is helpful and responsive.
What if a call is urgent or complex? The AI can be configured to transfer calls to you or a colleague in specific situations — for example, if a caller uses certain keywords or explicitly asks to speak to a person.
What happens to calls outside the AI’s knowledge? If the AI can’t answer a question, it takes a message and ensures you’re notified promptly. It never guesses or makes up information.
Can I update the AI myself? Changes to your scripts, FAQs, and settings are handled as part of your monthly service. Just get in touch and updates are typically live within 24 hours.
Is there a minimum contract? There is a minimum initial term of 3 months. This gives the system time to bed in and allows you to see the full value of the service. After that, rolling monthly.
Ready to stop missing calls?